Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms below.

Return Eligibility

Items may be eligible for return if:

The item is unused and in its original condition.
The item has not been washed, altered, damaged, or worn.
Original tags, packaging, and accessories are included.
The return request is submitted within the applicable return period.

Certain items may be excluded from returns for hygiene, safety, clearance, personalized, or final-sale reasons.

How to Request a Return

To request a return, please contact our customer service team with:

Order number
Customer name
Item(s) you wish to return
Reason for the return
Photos of the item, if requested

Our customer service team will review your request and provide return instructions when applicable.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is caused by an incorrect, defective, or damaged item.

Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible after delivery. We may request photographs or other information to help us investigate the issue.

If the issue is confirmed, we may offer a replacement, exchange, refund, or other appropriate resolution.

Exchanges

Where available, exchanges may be requested for eligible items. Availability is not guaranteed and certain items may need to be returned and reordered.